DarkStar's 45-day risk-free trial

• If there is a problem with our service in the first 45-days of becoming a new customer, and we are unable to resolve it for you in the first five business days of your support ticket submission date, you get a full refund -- absolutely no questions asked.
• Please note that this is not an un-paid free trial. You still have to pay for the 45-days of service.

How do I cancel my account?

• Submit a ticket to http://support.darkstarllc.com at least 24 hours prior to your service renewing. Should service lapse, you can still cancel and receive a refund up to 72 hours (very strict) after the renewal.
• Customer will be required to verify their identity by providing the last 4 digits of their credit card or last PayPal Transaction ID. Accounts will not be canceled until verification is completed. This is done for security purposes. Often times we get disgruntled clan members attempting to pose as the account holder, against their wishes.
• Upon cancellation, no further charges for service beyond your cancellation date will be processed. However, anything due up until the date of cancellation is still required to be paid.

Service Availability

• DarkStar Communications ensures that at any given time, a user will be able to receive service in accordance with the bullet points below.
• If a machine itself goes offline, you will be given the option to spawn a temporary server in a location that is currently online and active, ensuring you have service while your primary server is having trouble.
• Should you wish to have an added sense of security in case your instance fails due to a configuration problem, we recommend purchasing our $1.49/month server redundancy feature.
• We do guarantee 99.7% uptime on physical server machines and the network operating them in data centers that we have some level of control over (United States, Canada, London, Germany, Australia, Denmark, Poland, Ireland, France, Netherlands, Israel).
• Uptime is measured on the past 30-days of performance of ICMP (Ping) responses.

Accounts Renew Automatically

• Accounts renew automatically unless canceled by a support representitive.
• The customer can cancel at any time (in accordance with the terms above) via contacting our support team.
• Cancelling a PayPal subscription does not cancel service with our company (we are not notified in a manner by PayPal that allows us to process these as cancellations).
• Free trial services are the exception, they will expire automatically unless otherwise renewed. Please know that any unused free trial server is subject to early termination.

File Storage Limitations

• Any service that allows a user to store files on our system and doesn't have an alternative disk quota previously set, will be limited to 1GB or 1024MB of disk space.
• This space does not include whatever amount of space the service it self occupies.
• Any over utilization is at risk of being charged an overage fee.
• You will be notified of this fee at least 7 days prior to the charge being placed on your account to allow proper resolution.

Software Compliance and Copyright Notice

• INTELLECTUAL PROPERTY NOTICE "AAHONOR" and "Pragmatic Honor Provider" and their corresponding logos are copyrighted and/or trademarked by Pragmatic Solutions, Inc. "America's Army", "Honor", and "America's Army Honor" and their corresponding logos are copyrighted and/or trademarked by the Department of the Army. Logos and/or marks may not be used without expressed written permission from Pragmatic Solutions, Inc. or the Department of the Army respectively.
• Ventrilo is a trademark of Flagship Industries.
• TeamSpeak is a trademark of TeamSpeak Systems.
• DarkStar sells a variety of games that involve trademarks from third parties.

Data Loss

• While we always make backups of our web hosting accounts, ventrilo servers, game servers, teamspeak servers, and all other services we offere here at DarkStar -- we will not be responsible for any data loss that may happen at any time, should that data not be recoverable.