Customer Service - Available 24/7 Only At DarkStar!

Looking for quick, friendly customer service? We've got it.
  • Use our wiki guide for even faster answers!
  • Support tickets (open a ticket) are responded to in an average of one half hour.
  • Customer service agents are friendly and knowledgeable.
  • Our cancellation system is fully automated.

Remember: If your server is down, you can reboot it from your control panel.

Support Tickets

Support Tickets

You may find our official support center at support.darkstarllc.com. This is the best and only official way to contact a DarkStar representitive. Typical response times are 15-90 minutes, and can vary depending on business hours. Community support is available via the other mediums below, but not guaranteed.

Cancellations:
DarkStar uses an automated cancellation system. To cancel, simply go to submit a ticket in our support suite, and choose Cancellations. Follow on-screen instructions.

Network Status:

Phone Number / via E-Mail

DarkStar Customer Service Phone Number

via E-Mail through support A T - DARKSTARLLC.com
DarkStar operates a 24/7 customer service phone number that users can call to receive information on how to gain additional assistance from our company. Please note that this phone number does not reach a human, however, is here in case you forgot how to contact our support team otherwise. Furthermore, you can also send an e-mail at any time to the address above to receive help.

Help Wiki

Help Wiki

DarkStar offers lots of useful guides on our official help wiki. When dealing with anything related to a DarkStar service, including Ventrilo, TeamSpeak, and Game Servers, please check The DarkStar WIKI first (and The DarkStar Knowledgebase) before opening a support ticket.

Pre-Sales And Community Forums

Community Forums

Come check out our brand new Community Forums and interact with other real DarkStar Communications members in the Universe. Our forums are not in place for official support, but can be a great source of information and a fun way to learn about DarkStar's services and to discuss the world of gaming that surrounds them.

Social Media

Social Media

GameSurge IRC Channel

DarkStar IRC Channel

Come hang with us on IRC! Join irc.gamesurge.net channel #DarkStarLLC to chat with other DarkStar customers, obnoxious IRC bots, and occasionally real DarkStar staff. We understand if you would rather flirt with the bots than chat with us. We do it too.

Please note that IRC is addressed as a fun value-added service; and is not currently recognized by DarkStar as a 24/7 support medium.