Customer Service - Available 24/7 Only At DarkStar!
- Use our wiki guide for even faster answers!
- Support tickets (open a ticket) are responded to in an average of one half hour.
- Customer service agents are friendly and knowledgeable.
- Our cancellation system is fully automated.
Remember: If your server is down, you can reboot it from your control panel.
Support Tickets
You may find our official support center at support.darkstarllc.com. This is the best and only official way to contact a DarkStar representitive. Typical response times are 15-90 minutes, and can vary depending on business hours. Community support is available via the other mediums below, but not guaranteed.
Cancellations:
DarkStar uses an automated cancellation system. To cancel, simply go to submit a ticket in our support suite, and choose Cancellations. Follow on-screen instructions.
Network Status:
Help Wiki
DarkStar offers lots of useful guides on our official help wiki. When dealing with anything related to a DarkStar service, including Ventrilo, TeamSpeak, and Game Servers, please check The DarkStar WIKI first (and The DarkStar Knowledgebase) before opening a support ticket.
Pre-Sales And Community Forums
Come check out our brand new Community Forums and interact with other real DarkStar Communications members in the Universe. Our forums are not in place for official support, but can be a great source of information and a fun way to learn about DarkStar's services and to discuss the world of gaming that surrounds them.
Social Media
- Read the official DarkStar blog and receive up-to-date information on everything happening here at DarkStar!
- Follow us on the DarkStar Twitter Page. Also includes our latest blog headlines, contests, and periodic community updates
- Become a DarkStar Facebook Fan!
GameSurge IRC Channel
Come hang with us on IRC! Join irc.gamesurge.net channel #DarkStarLLC to chat with other DarkStar customers, obnoxious IRC bots, and occasionally real DarkStar staff. We understand if you would rather flirt with the bots than chat with us. We do it too.
Please note that IRC is addressed as a fun value-added service; and is not currently recognized by DarkStar as a 24/7 support medium.
